409 Posts Found

• What are the sources for your new hires — newspaper ads, recruiters, referrals from current employees?
• What source produces the most productive and long-term employees?
• Just how good is your hiring process?
• Are you getting high-caliber people?
• Are they staying long enough to offset your investment in them?

Author: Carol Orsag Madigan | Source: Loyalty and the Bottom Line | Subject: Human Resources Questions

• Do we agree that empowerment is a key ingredient in our continued success? If so, why? If not, why not?
• Does our performance review process support or hinder participation and commitment of all staff?
• Do we compensate and promote those who embody the values we espouse?
• Do our communication channels promote or inhibit free exchange of information and ideas between individuals and departments?
• What informal messages do

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Author: Rick Maurer | Source: Thoughts on Empowerment | Subject: Human Resources Questions

Not sure how to individualize recognition? Just ask your employees questions like these:

• By what name do you like to be called?
• What are your “hot buttons” — hobbies or interests you like to talk about a lot?
• What increases your positive emotion or “fills your bucket” the most?
• From whom do you most like to receive recognition or praise?
• What type of recognition or praise do you

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Author: Tom Rath | Source: The Best Ways to Recognize Employees | Subject: Human Resources Questions

Executives need to take a fresh look at their businesses and realize that in the parts that are people intensive, capital-based measures may not provide the insights they need. The risks of not understanding employee performance and failing to set up differentiated rewards based on value creation are substantial. Executives can avoid such problems by asking some basic questions:

• What kinds of business environments

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Authors: Felix Barber, Karsten Zimmermann | Source: Workonomics: Measuring the Importance of People | Subject: Human Resources Questions

• Do your employees have confidence in the job being done by senior management?
• Do your employees believe the company conducts business with honesty and integrity?
• Do your employees trust senior leaders at their company?
• Do your employees believe the company effectively manages business changes such as downsizing, mergers, restructuring, and expansion?
• Do your employees believe the company communicates effectively with employees?
• Do your employees believe the company involves

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Author: Stephen Taub | Source: Dazed and Confused | Subject: Human Resources Questions

• Did you choose people for managerial roles because they were the type of people who could get their fulfillment and satisfaction out of helping other people shine rather than having the ego-need to shine themselves?
• Did you select them because they had a prior history of being able to give a critique to someone in such a way that the other person says: “Wow,

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Author: David Maister | Source: Why (Most) Training is Useless | Subject: Human Resources Questions

1. Which segments of the workforce create the value for which we are most rewarded in the marketplace?
2. Which areas of our business will be most impacted by impending waves of retirement? What are we doing to prepare successors? What impact will anticipated retirement have on the skills and productivity necessary to meet future demand?
3. In what areas is the talent market heating up (i.e., demand will

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Author: Robin Athey | Source: It’s 2008: Do You Know Where Your Talent Is? | Subject: Human Resources Questions

1. Who needs training?
2. Who will deliver the training?
3. What form will the training take?
4. How will the training transfer to the job?
5. How will the training be evaluated?

Author: Sharon Daniels | Source: Five Critical Aspects to Getting More Return from Employee Training | Subject: Human Resources Questions

1. How will they fit into the environment?
2. How well will they develop and treat the employees?
3. How much do they really want to be responsible for getting things done through others?
4. How well will they build relationships with customers and other business partners?
5. How will they react under stress and when things get the most difficult?
6. How much initiative will they take to assess barriers and make process

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Author: Lora J. Adrianse | Source: Disaster Prevention Tips for Hiring a New Manager | Subject: Human Resources Questions

• What is your target market?
• How big is it?
• Who buys your product?
• Why do they need it?
• Who pays for it?
• Who uses it?
• How do the users fix the business problem you’re addressing today?
• How much are they willing to pay?
• Why would they buy from you?
• What business problems are more important to them than this one?

Author: Rob Adams | Source: Taking the Trouble to Research Your Market | Subject: Entrepreneurship Questions

To audit their decision process, leaders can ask some simple questions:

• What shortcuts are we employing?
• Is the team converging prematurely on a single alternative?
• Are experts exerting undue influence?
• Have we drawn the appropriate analogy?
• Are we engaging in herd behavior?

Author: Michael A. Roberto | Source: Making Difficult Decisions in Turbulent Times | Subject: Decision Making Questions

Scholar and ethics consultant Laura Nash suggests twelve questions that can help leaders avoid the mind game of over simplifying. The following questions may raise ethical issues not otherwise considered, or help generate a variety of “out of the box” alternatives. Before settling on a solution, ask yourself the following questions:

1. Have I specified the problem accurately?
2. How would I describe the problem if I were

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Author: Charles D. Kerns | Source: Why Good Leaders Do Bad Things | Subject: Decision Making Questions

CustomerSat offers a list of 2000 sample customer survey questions that could be useful as you contemplate crafting your own questionnaires.

Author: Patricia Seybold | Source: Perfecting Your Profiles | Subject: Customer Questions

• How often do you interact with each customer?
• How often does the customer interact with you?
• How frequently does the customer purchase from you — tracked by channel and across channels?
• When was the last time they purchased or interacted with you?
• What is the value of the average order they’ve placed with you?
• How is that order size changing over time? How many categories of your products

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Author: Patricia Seybold | Source: Perfecting Your Profiles | Subject: Customer Questions

Adding Value

• What do your customers value?
• What criteria do your customers use to determine value?
• What do you do that your customers value most? Least?
• Where is customer perceived value migrating?

Customer

• Describe each of your customer segments?
• What benefits are each of your customer segments looking for?
• What customer segments are growing the fastest? The slowest?
• Why do your customers defect to the competition? Why do they stay loyal?

Consistency

• Describe

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Author: Michael L. Perla | Source: What Are You Trying to Accomplish? | Subject: Customer Questions

There are two ways to take this test. As an employee, you can use it to gauge the strength of your loyalty to your current employer. Customers can also complete the survey; the results provider a sense of how loyal they feel toward a particular company.

1. My company really cares about building a relationship with me.
2. My company values people and relationships ahead of today’s profit.
3. My

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Author: Fred Reichheld | Source: Satisfaction: The False Path to Employee Loyalty | Subjects: Customer Questions, Human Resources Questions

• How do we learn from customers what they need? 
• How do customers see us now? 
• Do you treat different customers differently?
• Do you create a learning relationship with your customers?
• Do you keep your customers?
• Do you organize around customers?
• How much time do you spend with customers?
• Is that more or less time than the answer for last year?
• Is your company able to get a 360-degree view of customers

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Author: Katherine Catlin | Source: Partners For Innovation: The Ultimate Competitive Edge | Subject: Customer Questions

• Do you know what your customers really value most about your product?
• Do you know what irritates them about dealing with your organization … or your competitor?
• Do you know what problems they will face in the years ahead? And what future competitive challenges you can help them overcome?

Author: Katherine Catlin | Source: Partners For Innovation: The Ultimate Competitive Edge | Subject: Customer Questions

Take a moment and imagine that you are one of your company’s customers. Fill in your company’s name in the blank and read each statement.

1. [ _________ ] is a name I can always trust.
2. [ _________ ] always delivers on what it promises.
3. [ _________ ] always treats me fairly.
4. If a problem arises, I can always count on [ _________ ] to reach a fair and

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Authors: Benson Smith, Tony Rutigliano | Source: Salespeople Who Engage Customers | Subject: Customer Questions

Ask the customer to respond to the following questions with a rating from one (lowest) to 10 (highest):

• Are your calls to us answered promptly?
• Are our customer reps helpful and knowledgeable?
• Are your orders filled correctly?
• Are you informed about new products or product changes?
• Are we easy to do business with?
• Are items you order received in good condition?
• Are items you order received promptly?
• Is our billing accurate?
• Are

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Author: Tad Leahy | Source: All the Right Moves | Subject: Customer Questions