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Before undertaking any knowledge management effort, answer three fundamental questions:

1. What is the work group? The first task of knowledge management is to select what one might call a unit of analysis or a unit of management. Then place primary responsibility for the content of knowledge management there. This is not necessarily a functional unit. Cross-functional project teams, for example, clearly need a “knowledge

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Author: Thomas A. Stewart | Source: The Case Against Knowledge Management | Subject: Knowledge Management Questions

1. Breadth vs. depth – should a practice address all knowledge elements at a high level, or capture one or two in depth?
2. Looking back versus going forward – should a practice capture its historical knowledge or start now and capture going forward?
3. Incremental vs. big bang – should a practice plan to address its knowledge needs in stages over time, or should it make a major,

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Subject: Knowledge Management Questions