9 Questions Boards Should Ask about Technology

  1. How will IT change the basis of competition in our industry?
    • Who are our emerging competitors?
    • How is technology helping us win against traditional and new competitors?
    • How can we use technology to enter new markets?
  2. What will it take to exceed our customers´ expectations in a digital world?
    • How does our customer experience compare with that of leaders in other sectors?
    • What will our customers expect in the future, and

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Fundamental Crisis Management Questions

  • Is there a practice that must be stopped immediately, or a product withdrawn from the market without delay, to protect the public-and the company´s reputation?
  • What is the shape and size of the problem?
  • What is the next phase of the inquiry?
  • Should outside experts be retained?
  • Should the board be informed?
  • Must the matter be disclosed to authorities under law, should it be disclosed voluntarily, or should it not

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