- How will IT change the basis of competition in our industry?
- Who are our emerging competitors?
- How is technology helping us win against traditional and new competitors?
- How can we use technology to enter new markets?
- What will it take to exceed our customersÂ´ expectations in a digital world?
- How does our customer experience compare with that of leaders in other sectors?
- What will our customers expect in the future, and
Subjects: Crisis Management Questions, IT Questions