1. If you designed the agenda, what would be on it?
2. What is the executive not telling you that you feel you need to know?
3. How is the external world changing in ways that are not reflected in your board conversations?
4. What don’t you know about the company that you’re most concerned about?
5. What do you see always being discussed but never resolved?
6. What are you not discussing that you need

… [ Read more ]

Authors: Andrew White, Eric Wilkinson, Tazim Essani
Subject: Corporate Governance Questions

Far too many boards and CEOs see cybersecurity as a set of technical initiatives and edicts that are the domain of the CIO, chief security officer and other technical practitioners. In doing so, they overlook the perils of corporate complexity—and the power of simplicity—when it comes to cyber risk. We’d propose, in fact, that leaders who are serious about cybersecurity need to translate simplicity and … [ Read more ]

Authors: Richard Horne, Sean Joyce
Source: Simplifying cybersecurity
Subjects: IT Questions, Risk Management Questions

If you’re a chief exec or even an executive leader:

• Do you have a comprehensive understanding of the groups that most affect the organization’s ability to reach its goals?
• Do you know who your top customers and most critical employees are?

Now that you’ve identified them, ask yourself:

• Why do those customers and employees choose your company?
• Why do they stay?
• What is the likelihood of their future loyalty?

Authors: Chris Jones, Jake Herway
Source: The Biggest Mistakes New CEOs Make and How Not to Make Them
Subjects: Corporate Governance Questions, Management Questions

Ask yourself these questions about your organization:

1. Do your values have relevance for your customers?
2. Do your customers experience your values in some way?
3. Do your values differentiate you within your industry?

Authors: Nate Dvorak, Ryan Pendell
Source: Culture Wins by Making You Stand Out to Your Customers
Subject: Organization Questions

1. Who is in our target market, and where will these ideal candidates find us?
2. How is our culture reflected in our branding and job advertisements?
3. What attracted our best candidates to us, and what do they want out of a career?
4. How are we tracking where our best candidates come from and what they want?

Authors: Andrew Robertson, Ben Wigert
Source: Why You Need to Compete for Employees Like You Do for Customers
Subject: Human Resources Questions

Here are the five questions every employee needs to have answered if they are to have an exceptional onboarding experience:

1. “What do we believe in around here?”
   Naturally, there’s a lot of “nuts and bolts” material that must be communicated during an orientation. But all those little details are expressions of your organizational culture. How you explain your benefits, time off, and other policies — and

… [ Read more ]

Author: Jim Harter
Source: 5 Questions Every Onboarding Program Must Answer
Subject: Human Resources Questions

I believe there are some essential questions that are useful across a variety of contexts, including, and perhaps especially, the workplace. In fact, I gave a commencement speech last year on this topic, suggesting to students from the Harvard Graduate School of Education that there are really only five essential questions in life. Although the audience was future educators, I believe these questions are equally … [ Read more ]

Subjects: Leadership Questions, Management Questions

With a higher degree of digital fluency, boards can help C-suite leaders make better decisions about how to expand a company’s most successful technology initiatives and when to pull the plug on lagging ones. In our experience, board directors are more likely to gain such fluency if they routinely ask these five critical questions relating to the IT organization’s performance:

1. How well does technology enable

… [ Read more ]

Subject: IT Questions

Much of the training top executives receive around crisis management is little more than training in crisis communications—only one part of the broader crisis-response picture. Executives should ask themselves the following 25 questions about preparedness.
Understanding threats

• What are the organization’s top ten risks and, relative to these, what are the top five “black swan” threats that could destabilize the organization?
• For each black-swan threat, how

… [ Read more ]

Subjects: Crisis Management Questions, Risk Management Questions

While most large companies are still in the early stages of developing a fully integrated marketing organization, we’ve found that the following questions are the most important ones to answer:

1. Are you thinking about customer journeys rather than just touchpoints?
   The starting point for delivering value, not just talking about it, is understanding the end-to-end journeys your customers take to accomplish a task, such as buy

… [ Read more ]

Subjects: Brand Questions, Customer Questions