Customer Survey Questions

Ask the customer to respond to the following questions with a rating from one (lowest) to 10 (highest):

  • Are your calls to us answered promptly?
  • Are our customer reps helpful and knowledgeable?
  • Are your orders filled correctly?
  • Are you informed about new products or product changes?
  • Are we easy to do business with?
  • Are items you order received in good condition?
  • Are items you order received promptly?
  • Is our billing accurate?
  • Are our credit terms clear?

All the Right Moves
by Tad Leahy
Business Finance, April 2000

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