BMI begins by assessing the company’s current context, the needs of its customers, and the models of its competitors. These steps should be completed with sufficient clarity and honesty to reveal what is currently working, what is not, and what might constitute a better value proposition. To that end, we offer the following questions for executives and managers seeking to create a shared awareness of … [ Read more ]

Subjects: Innovation Questions, Strategy Questions

• How will information technology increase transparency in the industry?
• How will transparency impact consumer behaviors, retailer strategies and producer strategies?
• How can we capture value and mitigate the challenges of transparency in terms of price, reputation and other drivers of purchase behaviors?
• How should we react to empowered stakeholders — from

… [ Read more ]

Subject: Management Questions

1. What do you think about this change?
2. How do you feel about this change?
3. What do you see your role as in this change?
4. What is your opinion about this change?
5. What is your experience with this type of change?
6. What are you working on and

… [ Read more ]

Subject: Change Management Questions

Is your company reaching “full potential” value for its customers? Answer yes or no to the following six questions:

1. We make it easy for prospective customers to find us and understand our products and services.
2. We have the capability to offer expertise, tools, and other assistance to help customers determine their criteria for a good solution and which solutions best fit their situation.
3. We offer various approaches for

… [ Read more ]

Subject: Business Continuity / Crisis Questions

• What leadership competencies/attributes are required to drive our business strategy and lead the evolution of the culture? How robust is our existing leadership pipeline, and where are there risks?
• What are the pivotal job families/roles most critical to executing our business strategy? How will we differentiate talent strategies/investments accordingly?
• What are the implications for skill development, given our business strategy?
• What are our existing/emerging talent requirements in

… [ Read more ]

Source: A Tipping Point for Talent Management?
Subject: Human Resources Questions

• How many customers do you have? How many are repeat customers? How many have only bought once?
• How many customers have you lost in the past year?
• How many customers have you retained in the last year?
• Do you calculate the Life Time Value (LTV) for each of your customers? Do you calculate profitability for each of your customers? If so, do you then grade them according

… [ Read more ]

Author: JoAnna Brandi
Source: Numbers, Numbers, Numbers
Subject: Customer Questions

• In the past 90 days, what were your three most important strategic accomplishments?
• In the past 90 days, what were the three most important ways you fell short of your potential?
• In the past 90 days, what are the three most important things you have learned about your strategy.

Source: What Determines Which Businesses Win and Which Lose? by Wayne Strom, PhD, Keith McFarland | Graziadio … [ Read more ]

Subjects: Learning Questions, Management Questions

Design

• What is our mind-set about complaints?
• What do we want to accomplish with our service recovery approach?
• What experiences do we want our customers to have when they give us feedback?
• What guidelines should we follow when handling complaints?

Measure

• What are our goals and

… [ Read more ]

Subject: Customer Questions

1. How does this individual perceive the problem I intend to solve?
2. What is the pithy summary of my idea that will appeal to this person?
3. What roles does this person play in the decision-making process?
4. What is my goal for this encounter?
5. What is the basis for my credibility

… [ Read more ]

Subjects: Marketing Questions, Sales Questions

• Do we know what forces are shaping our current and emerging business environment?
• Do we know what new driving forces might emerge?
• Do we know which forces might not change much over the scenario period?
• Do we know which of these forces have more uncertainty associated with them?
• Do we know how these forces might interact to give rise to one future rather than

… [ Read more ]

Subject: Strategy Questions