What Do You Know About Your Customers
- How many customers do you have? How many are repeat customers? How many have only bought once?
- How many customers have you lost in the past year?
- How many customers have you retained in the last year?
- Do you calculate the Life Time Value (LTV) for each of your customers? Do you calculate profitability for each of your customers? If so, do you then grade them according
Author: JoAnna Brandi | Source: Numbers, Numbers, Numbers | Subject: Customer Questions