6 Questions to Test Your Company’s Operational Resilience

Preparation for a crisis is just as crucial as the response. We recommend that leaders start with their organization’s people, processes, and technology. Here are six essential questions for leaders to ask as they evaluate the operational resilience of this triad:

  1. Are we sufficiently prepared for problems when they arise?
  2. Are there clear roles and responsibilities for business continuity?
  3. What are our risks involving automated software updates?
  4. Are we prepared for an investigation to correct errors when things inevitably go wrong?
  5. Who is accountable, and what resources should we provide for our future recovery?
  6. How would we communicate with customers, stakeholders, and investors?
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