13 Questions That CEOs Need to Ask Their CIOs

Sound disaster-recovery planning has to be on the agenda in the boardroom. But the CEO can’t give directors conclusive answers without having first talked at length with the CIO. Here are some of the most pressing questions.

  1. Tell me about our response simulation and rehearsal plans and activities. When was the last time we had a full-scale rehearsal of an IT disaster recovery?
  2. What did

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Multi-Channel Marketing Questions

In order to serve the channel-savvy, highly mobile, multidevice-happy consumer, chief marketing officers (CMOs) have their work cut out for them. These CMOs need to have an accurate understanding of consumers—their intentions, impressions of products and services and their behavior; to pinpoint exactly which marketing channels—online or offline—are yielding maximum MROI.

For example, knowing the impact of paid search engine marketing (SEM), online display media, natural … [ Read more ]

Product Lifecycle Management (PLM) Questions

  • How can we better measure our ROI on R&D spending?
  • Do we have the infrastructure to support our global innovation and product development needs now—and three years from now?
  • Who owns product lifecycle management? Who should own PLM for the company?
  • Do we have a definition, strategy and roadmap for PLM?
  • How do our current CRM, SCM and ERP initiatives link to PLM?
  • What impact could improvements in PLM

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6 Key Analytical Questions

Information

  1. What happened? (Reporting)
  2. What is happening now? (Alerts)
  3. What will happen? (Extrapolation)

Insight

  1. How and why did it happen? (Modeling, experimental design)
  2. What’s the next best action? (Recommendation)
  3. What’s the best/worst that can happen? (Prediction, optimization, simulation)

IT Governance Questions

  • Organizing model. Should the company adopt a centralized, decentralized or hybrid approach?
  • Investment. What should the company invest in, and how much should it invest?
  • Architecture. Should the company emphasize stability or flexibility? To what degree? Should applications be externally purchased or internally developed? Should there be a single, comprehensive ERP application, or multiple applications?
  • Standards. Which components of technology should the organization standardize, and which

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IT Spending Questions

  • Is it growing faster than revenues?
  • Does it increasingly support older applications that require continual work to adapt to business changes rather than applications that accommodate business changes faster and at lower cost?
  • Is there a mechanism to determine how IT spending aligns with the business’s value-adding processes?
  • Is there conflict over IT budgets absent an analytical business case-bound decision process?
  • Is there a process in place

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The “Good Enough” Economy

Welcome to the “good enough” economy, where the likelihood that a technological innovation will be taken up depends on how well it answers six critical questions.

  1. How much better is this technology in terms of cost, functionality, “image” and other factors?*
  2. How compatible is the innovation with existing skills, values and work practices?
  3. How hard is your innovation to understand and use?
  4. Can you easily and affordably try

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Innovative Technology Questions

  • Does the technology offer significant new ways of doing business?
  • Does the technology build on existing infrastructure to capture substantial new value?
  • Does the technology create a new technology platform that enables future applications?
  • Is the technology within reach for the company–stretching the organization’s capabilities but not forcing it outside of its envelope of possibility?
  • Can the company develop and implement the technology alone, or will it

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Addressing the Implications of an Aging Workforce

  • Workforce planning and workforce analysis: Which employees are eligible for retirement in the next two to five years? Do they possess critical skills? Which jobs and skill sets will be impacted? How will you replace these skills once these employees retire? What are the critical skills for the future that will need to be recruited or developed?
  • Learning management: Do your current training and learning

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