Coaching Questions

  • What does great performance look like to your customers?
  • What do you want to achieve in the next two or three years?
  • How will you measure your performance?
  • What must you learn in order to reach your goals?
  • What work experience do you need to help you learn what you need to achieve your goals?

Service Leadership Questions

  • What are the few keys to success in your unit or business?
  • What is your advantage in the marketplace?
  • What would great performance for your unit, your business, and yourself in the coming year look like?
  • What current or future developments will change the way you do business?
  • What developments are impacting your unit’s activities and the company’s?
  • What do you see coming

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Uncovering IT Issues

  • How often do IT projects fail to deliver what was expected?
  • Are end users surveyed about the quality of the IT service and, if so, what were their responses?
  • Is IT regarded as an enabler or as an inhibitor of change?
  • Are sufficient IT resources, infrastructure and competencies available to meet strategic objectives?
  • What has been the average overrun of IT operational budgets? How often and by

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Finding Out How Management Addresses IT Issues

  • How and how well are enterprise and IT objectives aligned with each other?
  • How is the value delivered by IT being measured? Are the assumptions reasonable and are intangible benefits verified?
  • What strategic initiatives has executive management taken to manage IT’s criticality relative to maintenance and growth of the enterprise, and are they appropriate?
  • Is the enterprise clear on its position relative to technology: pioneer, early

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Job Performer Performance Questions

  • Are job outputs and standards linked to customer and process requirements?
  • Are process requirements reflected specifically in the appropriate jobs?
  • Are job steps in a logical sequence?
  • Have supportive policies and procedures been developed?
  • Is the job environment ergonomically sound?
  • Do performers understand the outputs they are expected to produce and the standards they are expected to meet?
  • Do performers have sufficient resources, clear feedback, signals, and priorities, and

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