Mercer’s Questions for Managers

  • How do our customers measure and define value?
  • How do we measure and define value?
  • What are the key drivers of the economics of our business?
  • What is the relative impact of each of these drivers on the value of the business?
  • Is the current level of value driver performance enough to satisfy our investors?
  • Is our model of the business––our understanding of what drives value––still valid or has it changed?
  • How do we make the business strategy visible and controlling for everyone in the organization?
  • Are we making the right decisions in light of the strategy? What do we need to do or change to be more effective and efficient?

Source:
See the Forest and the Trees: Gaining visibility into the real drivers of value
by Tony Siesfeld
Mercer Management Journal, Issue 16

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