HR Governance Questions

  • How efficiently and effectively does the HR function deliver services?
  • How effectively is the function focusing on priorities and completing milestone tasks?
  • Is HR managing its finances prudently, complying with legal, regulatory, and internal requirements?
  • How do HR customers rate their service experience?
  • And, most important, how is the HR function contributing to the value of the organization?

Unfinished Business: Mastering HR Business Design
by John Koob
Mercer Human Resource Consulting

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