- How efficiently and effectively does the HR function deliver services?
- How effectively is the function focusing on priorities and completing milestone tasks?
- Is HR managing its finances prudently, complying with legal, regulatory, and internal requirements?
- How do HR customers rate their service experience?
- And, most important, how is the HR function contributing to the value of the organization?
Unfinished Business: Mastering HR Business Design
by John Koob
Mercer Human Resource Consulting
Subject: Human Resources Questions