The U.S. Army effectively instills the habit of dealing with facts by conducting “after-action reviews.” They take just 15 minutes, and they occur after every identifiable event — big or small. This review involves asking four simple questions:
- What was supposed to happen?
- What actually happened?
- What accounts for any difference?
- What can we learn?
That’s it. No memo gets filed; no one gets called on the carpet — although if someone left a mess there, it has to be cleaned up.
Source:
Listen Up, Maggots! You Will Deploy a More Humane and Effective Managerial Style!
by Thomas A. Stewart
eCompany Now, July 2001 Issue
Subject: Management Questions
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