After-Action Reviews
The U.S. Army effectively instills the habit of dealing with facts by conducting “after-action reviews.” They take just 15 minutes, and they occur after every identifiable event — big or small. This review involves asking four simple questions:
- What was supposed to happen?
- What actually happened?
- What accounts for any difference?
- What can we learn?
That’s it. No memo gets filed; no one … [ Read more ]
Author: Thomas A. Stewart | Source: Listen Up, Maggots! You Will Deploy a More Humane and Effective Managerial Style! | Subject: Management Questions