Management Questions

For each “bad” action, ask the team:

What choices could we have made to avoid the bad action?
What choices did we make that should have been avoided?
What misinterpretations of events, motivations, and actions did we make that led to the bad action?
What were the correct interpretations?
What do all these imply about what we should and shouldn’t do going forward?

For each “good” action, ask:

What did we do to cause this?
Is there anything we refrained from doing that allowed this to happen?
Did our interpretation of events, motivations, and actions help this action come to pass?
What do all these imply about what we should do and shouldn’t do going forward?

Source: How Your Company Can Learn From Mistakes / Stever Robbins / HBS Working Knowledge, June 16, 2003

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