Reviewing Project Performance

For each “bad” action, ask the team:

• What choices could we have made to avoid the bad action?
• What choices did we make that should have been avoided?
• What misinterpretations of events, motivations, and actions did we make that led to the bad action?
• What were the correct interpretations?
• What do all these imply about what we should and shouldn´t do going forward?

For each “good” action, ask:

• What did we do to cause this?
• Is there anything we refrained from doing that allowed this to happen?
• Did our interpretation of events, motivations, and actions help this action come to pass?
• What do all these imply about what we should do and shouldn´t do going forward?

Source: How Your Company Can Learn From Mistakes / Stever Robbins / HBS Working Knowledge, June 16, 2003

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