For each “bad” action, ask the team:
- What choices could we have made to avoid the bad action?
- What choices did we make that should have been avoided?
- What misinterpretations of events, motivations, and actions did we make that led to the bad action?
- What were the correct interpretations?
- What do all these imply about what we should and shouldnÂ´t do going forward?
For each “good” action, ask:
- What did we do to cause this?
- Is there anything we refrained from doing that allowed this to happen?
- Did our interpretation of events, motivations, and actions help this action come to pass?
- What do all these imply about what we should do and shouldnÂ´t do going forward?
Source: How Your Company Can Learn From Mistakes / Stever Robbins / HBS Working Knowledge, June 16, 2003
Subject: Project Management Questions