Turning around Problem Performance in Five Questions or Less

The following series of five yes-or-no questions can help you manage future performance in a new way. Your answers will steer you toward a turnaround conversation appropriate to the situation and the underperformer.

Once you become familiar with the questions you´ll be able to assess which conversation is needed in a matter of minutes. You´ll be on your way to managing underperformance instead of living with its effects.

Ask yourself:

  1. Does the person know what´s expected?
  2. Has the person performed to standard in the past?
  3. Have you already addressed the performance problem more than once?
  4. Does the person have the capability of performing to standard?
  5. Is the person coachable?

Source: How to Turn around Problem Performance in Five Questions or Less by Jim Bolton | ChangeThis, Feb. 16, 2011

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