The following series of five yes-or-no questions can help you manage future performance in a new way. Your answers will steer you toward a turnaround conversation appropriate to the situation and the underperformer.
Once you become familiar with the questions you´ll be able to assess which conversation is needed in a matter of minutes. You´ll be on your way to managing underperformance instead of living with its effects.
Ask yourself:
- Does the person know what´s expected?
- Has the person performed to standard in the past?
- Have you already addressed the performance problem more than once?
- Does the person have the capability of performing to standard?
- Is the person coachable?
Source: How to Turn around Problem Performance in Five Questions or Less by Jim Bolton | ChangeThis, Feb. 16, 2011
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