Ask the supplier to respond to the following questions with a rating from one (lowest) to 10 (highest):
- Do you enjoy doing business with us?
- Do you feel we treat you as a vendor or as a business partner?
- Do our employees treat you courteously?
- Are we a larger or a smaller customer for you (10=largest)?
- Do we supply you with enough information about our business for you to do your best work with us?
- Do we give you enough time to fill our orders?
All the Right Moves
by Tad Leahy
Business Finance, April 2000
Subject: Operations Questions