3 Posts found for Source: Performance Improvement – A Classic Checklist

• How often do IT projects fail to deliver what was expected?
• Are end users surveyed about the quality of the IT service and, if so, what were their responses?
• Is IT regarded as an enabler or as an inhibitor of change?
• Are sufficient IT resources, infrastructure and competencies available to meet strategic objectives?
• What has been the average overrun of IT operational budgets? How often and by

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Author: Rick Sidorowicz | Source: Performance Improvement – A Classic Checklist | Subject: IT Questions

• How and how well are enterprise and IT objectives aligned with each other?
• How is the value delivered by IT being measured? Are the assumptions reasonable and are intangible benefits verified?
• What strategic initiatives has executive management taken to manage IT’s criticality relative to maintenance and growth of the enterprise, and are they appropriate?
• Is the enterprise clear on its position relative to technology: pioneer, early

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Author: Rick Sidorowicz | Source: Performance Improvement – A Classic Checklist | Subject: IT Questions

• Are job outputs and standards linked to customer and process requirements?
• Are process requirements reflected specifically in the appropriate jobs?
• Are job steps in a logical sequence?
• Have supportive policies and procedures been developed?
• Is the job environment ergonomically sound?
• Do performers understand the outputs they are expected to produce and the standards they are expected to meet?
• Do performers have sufficient resources, clear feedback, signals, and priorities, and

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Author: Rick Sidorowicz | Source: Performance Improvement – A Classic Checklist | Subject: Human Resources Questions