3 Posts found for Publisher: ManagementFirst

• Who is responsible for systematically collecting information on the external business environment?
• How is it then distributed to those managers who can use it effectively in their work (and modify their current assumptions)?
• How many departments besides R&D are judged on their ability to introduce innovations in their policies and procedures?
• Does the organization provide training programs in both organizational leadership and creativity?

Authors: Almeric Johnson, Dave Sharman | Source: Innovation in all things! Developing creativity in the workplace | Subject: Innovation Questions

Customers

• Do you know who your customers are and how many customers you have?
• Do you listen effectively to all your customers?
• Do you regularly make up an inventory of all the needs and expectations of your customers?
• Are complaints replied to within two days and solved within one week?
• Do you make recommendations to customers about the products or devices that best suit their needs?
• Do you know what

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Author: Hubert Rampersad | Source: Back to Basics: 75 Painful Questions About Your Customer Satisfaction | Subject: Customer Questions

• Have you identified your customers using market research, market segmentation and customer surveys?
• Do you differentiate offers, products and services for different customer groups?
• Have you identified strategic objectives and critical success factors for service and sales to each of these segments?
• Do you regularly collect information on the wishes and needs of individual customers and use this information as the basis of marketing activities?
• When you

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Author: Ana Reyes Pacios Lozano | Source: Customer Orientation: 10 Key Questions for Your Company | Subject: Customer Questions