If you’re a chief exec or even an executive leader:
- Do you have a comprehensive understanding of the groups that most affect the organization’s ability to reach its goals?
- Do you know who your top customers and most critical employees are?
Now that you’ve identified them, ask yourself:
- Why do those customers and employees choose your company?
- Why do they stay?
- What is the likelihood of their future loyalty?
Authors: Chris Jones, Jake Herway | Source: “The Biggest Mistakes New CEOs Make and How Not to Make Them” | Original Publication: Gallup | Subjects: Corporate Governance Questions, Management Questions