Process Questions

  • Who owns the process?
  • Who has the power to change it?
  • What are its objectives?
  • What are the success metrics?
  • Who are the customers of this process?
  • Who gets to participate?
  • What are the data or information inputs for this process?
  • What analytical tools are used?
  • What events and milestones drive this process?
  • What kind of decisions does this process generate?
  • What are the decision-making criteria?
  • How are decisions communicated, and to whom?
  • How does this process link to other management systems?

Source: The Why, What, and How of Management Innovation / Gary Hamel / Harvard Business Review, February 2006 /

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