Process Questions

  • Who owns the process?
  • Who has the power to change it?
  • What are its objectives?
  • What are the success metrics?
  • Who are the customers of this process?
  • Who gets to participate?
  • What are the data or information inputs for this process?
  • What analytical tools are used?
  • What events and milestones drive this process?
  • What kind of decisions does this process generate?
  • What are the decision-making criteria?
  • How are decisions communicated, and to whom?
  • How does this process link to other management systems?

Source: The Why, What, and How of Management Innovation / Gary Hamel / Harvard Business Review, February 2006 / http://harvardbusinessonline.hbsp.harvard.edu/hbrsa/en/issue/0602/article/R0602C.jhtml

Like this content? Why not share it?
Share on FacebookTweet about this on TwitterShare on LinkedInBuffer this pagePin on PinterestShare on Redditshare on TumblrShare on StumbleUpon

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.