Morale Questions

Conditions affecting morale are varied and complex. If you are wrestling with this issue you should find guidance by answering these questions:

  • Look at your performance appraisal system. Does it hold people accountable for results that depend on a bigger process than they control?
  • Is everyone in your organization well-trained, informed, and involved?
  • Do reward systems encourage and reinforce high performance?
  • Do you aggressively measure and manage those factors with the highest impact on customers, employees, and production and service processes?
  • Are accounting and management information systems designed to make it easier for customers and those serving customers, or are they designed for the managers only?
  • Similarly, are front-line employees serving their internal and external customers – or just managers?
  • Are you hiring highly self-motivated people?
  • Are supervisors, managers, and executives acting as effective coaches and team leaders?
  • Are people skills and leadership ability key criteria in all promotions?

The most important question of all is – how do you know? Get the people whose motivation and morale you’re concerned about to provide the answers to these questions.

Source:
Morale Problem? Look in the Mirror
by Jim Clemmer
The Clemmer Group

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