How Should We Manage the Intangible Assets Vested in Our People?

  • Can we measure the trade-off between an investment in our culture and an investment in new products or services?
  • How should we balance cultural continuity against the need to adopt fresh ideas and practices?
  • How can we build a “talent brand” to attract the best people?

How Much Value Do Our Processes for Developing People Add to the Company?

  • Can we make a business case for all of our development programs?
  • What balance should we attempt to strike between developing our own talent internally and bringing in talent from the outside?
  • How does the shape of our promotion pyramid affect our growth prospects?
  • Do we have too many people at the top?
  • Should we train anyone at all?

How Do Our People Affect the Value of the Business?

  • What effect would losing one high performer have on our share price?
  • What if we lost ten?
  • How much value do we forgo by hanging on to poor performers?