Traditional Measurement Needs
- Are we focusing on the right financial measures to judge the success of our company/divisions/units?
- How much of our value is reflected in our balance sheet? Do we have the right balance between financial and non-financial measures to address key intangible assets beyond the balance sheet?
- Do we have the right short-term operational measures in place to respond quickly when an activity central to the core business (around sales and delivery to customers) goes awry?
- To what extent do we measure both the effectiveness and efficiency of operational processes?
- How well do we measure and monitor shifts in customer needs and expectations?
- Do our operational teams clearly understand their role in fulfilling customer needs, and are they measured and provided incentives accordingly?
- Have we aligned compensation to our strategic objectives, and how is performance measured, rewarded, and recognized?
- Do we regularly measure employee satisfaction and take action with the results?
Emerging Measurement Needs
- How well does our measurement system track changes in industry and external forces that impact the continuing relevance of our strategy/business model?
- What do we need to measure and monitor on an ongoing basis around existing and emerging competitor activities?
- Do we understand who our stakeholders are, what their needs and expectations may be, and measure how we are meeting those needs and expectations, as well as trade-offs between stakeholders? Do we fall prey to assuming we know what stakeholders want?
- How well do we measure and monitor shifts in stakeholder needs and expectations?
- Do our measures align with and facilitate implementation of our strategy?
- Has the measurement system been reviewed/updated for recent events including strategic changes, acquisitions or divestitures, leadership changes, and industry or regulatory changes?
- Does the measurement system tell us if the vision/mission/strategy is “alive” and driving behavior in the organization?
- Do we have measures in place to tell us how well we are marshalling resources today and whether we have the right tangible and intangible resources to achieve our strategy?
- Do we have the right information to determine where we should be building and acquiring competencies (talent, alliances, distribution channels, software, etc.) for the future?
Subject: Metrics Questions