2 Posts found for Author: Tad Leahy

Which activity-based costing/management (ABC/M) software you choose depends on characteristics of your business; one solution isn’t right for every organization. Use the following questions to find the product that will work best for your company.

1. Does the software offer multi-dimensional analysis — in other words, can it separate out costs by customer, product, geographical region and business channel?
2. Can you use it to extract information

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Author: Tad Leahy | Source: Comparison Shopping for ABC/M Software | Subject: Finance Questions

Ask the customer to respond to the following questions with a rating from one (lowest) to 10 (highest):

• Are your calls to us answered promptly?
• Are our customer reps helpful and knowledgeable?
• Are your orders filled correctly?
• Are you informed about new products or product changes?
• Are we easy to do business with?
• Are items you order received in good condition?
• Are items you order received promptly?
• Is our billing accurate?
• Are

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Author: Tad Leahy | Source: All the Right Moves | Subject: Customer Questions