- Direction. Do leaders communicate a clear and compelling vision of where the organization is headed, how to get there, and what it means for people?
- Accountability. Do leaders in the organization ensure individuals understand what is expected of them, have sufficient authority and feel accountable for delivering results?
- Coordination & Control. Do leaders consistently measure and manage business and risk, and act to address problems when they arise?
- External Orientation. Do leaders engage with important external stakeholders (customers, suppliers, partners, and others) to more effectively create and deliver value – both now and in the future?
- Leadership. Do leaders use effective leadership styles to shape the actions of people in the organization to drive high performance?
- Innovation & Learning. Do leaders encourage and harness new ideas, including everything from radical innovation to incremental improvement, so the organization can effectively evolve and grow over time?
- Capabilities. Do leaders ensure the institutional skills and talent are in place to execute the strategy and create competitive advantage?
- Motivation. Do leaders develop employee loyalty and enthusiasm, and inspire people to exert extraordinary effort to perform at their very best?
- Culture & Climate. Do leaders in the organization cultivate a clear, consistent set of values and working norms that foster effective workplace behavior?
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