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The Loyalty Acid Test

There are two ways to take this test. As an employee, you can use it to gauge the strength of your loyalty to your current employer. Customers can also complete the survey; the results provider a sense of how loyal they feel toward a particular company.

  1. My company really cares about building a relationship with me.
  2. My company values people and relationships ahead of today’s profit.
  3. My

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Author: Fred Reichheld | Source: Satisfaction: The False Path to Employee Loyalty | Subjects: Customer Questions, Human Resources Questions