1 Post found for Source: Customer Service Improvement: It’s Mission Critical to Your Future

• Have we reduced our Total cycle time by at least 50 percent over the past three years?
• Do 99 percent or more of our orders reach customers on time?
• Are we shipping zero defect products to our customers?
• Have we reduced our product development cycle time by at least 50 percent over the past three years?
• Have we surveyed our customers in the last two years to

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Author: R. Michael Donovan | Source: Customer Service Improvement: It’s Mission Critical to Your Future | Subject: Customer Questions