8 Culture Questions

The unspoken beliefs that wield the most influence over business behavior are the metaphors that people use to envision the following major aspects of the work experience:

  1. What is business all about?
  2. What is a corporation all about?
  3. What is management all about?
  4. What role do employees play?
  5. What really motivates people?
  6. What is the nature of change?
  7. What’s the role of technology?
  8. What is the essential nature of work?

The answers to … [ Read more ]

Customer Engagement Questions

  • Can we create a reliable story around what we do?
  • Can we create symbols, rituals, or culture around our offerings?
  • Can we create and mobilize tribes to help our cause?
  • Can we leverage the power of every individual within our company to humanize our brand and create more passion around what we do?

Turning around Problem Performance in Five Questions or Less

The following series of five yes-or-no questions can help you manage future performance in a new way. Your answers will steer you toward a turnaround conversation appropriate to the situation and the underperformer.

Once you become familiar with the questions, you’ll be able to assess which conversation is needed in a matter of minutes. You’ll be on your way to managing underperformance instead of living with … [ Read more ]