Process Performance Questions

  • Have your key cross functional business process been identified?
  • Are goals for key processes linked to customer requirements?
  • Are goals for key processes linked to supplier capabilities and requirements?
  • Are process goals linked to the organization requirements and objectives?
  • Is this the most effective process for achieving the process goals?
  • Have appropriate sub process goals been set?
  • Are sufficient resources allocated to each key business process?
  • Are the interfaces between process steps being managed?

Performance Improvement – A Classic Checklist
by Rick Sidorowicz
The CEO Refresher

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