Process Performance Questions

• Have your key cross functional business process been identified?
• Are goals for key processes linked to customer requirements?
• Are goals for key processes linked to supplier capabilities and requirements?
• Are process goals linked to the organization requirements and objectives?
• Is this the most effective process for achieving the process goals?
• Have appropriate sub process goals been set?
• Are sufficient resources allocated to each key business process?
• Are the interfaces between process steps being managed?

Source:
Performance Improvement – A Classic Checklist
by Rick Sidorowicz
The CEO Refresher

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