Customer Service Performance Progress and Opportunities
- Have we reduced our Total cycle time by at least 50 percent over the past three years?
- Do 99 percent or more of our orders reach customers on time?
- Are we shipping zero defect products to our customers?
- Have we reduced our product development cycle time by at least 50 percent over the past three years?
- Have we surveyed our customers in the last two years to
Author: R. Michael Donovan | Source: Customer Service Improvement: It’s Mission Critical to Your Future | Subject: Customer Questions