Questions About Satisfying Your Customers
Adding Value
- What do your customers value?
- What criteria do your customers use to determine value?
- What do you do that your customers value most? Least?
- Where is customer perceived value migrating?
Customer
- Describe each of your customer segments?
- What benefits are each of your customer segments looking for?
- What customer segments are growing the fastest? The slowest?
- Why do your customers defect to the competition? Why do they stay loyal?
Consistency
- Describe
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Author: Michael L. Perla | Source: What Are You Trying to Accomplish? | Subject: Customer Questions