Understanding Customer Evangelism
- What do current customers say that they LOVE about you?
- What specifically do they say you should improve?
- When was the last time you disappointed them?
- What do they value the most about your company?
- Which specific customers recommend you the most?
- What do they say specifically—in their own words—when they recommend you to others?
Authors: Ben McConnell, Jackie Huba | Source: Top 6 Tips to Understanding Customer Evangelism | Subject: Customer Questions