Customer Satisfaction Measurement Framework
Customers
- Do you know who your customers are and how many customers you have?
- Do you listen effectively to all your customers?
- Do you regularly make up an inventory of all the needs and expectations of your customers?
- Are complaints replied to within two days and solved within one week?
- Do you make recommendations to customers about the products or devices that best suit their needs?
- Do you know what
Author: Hubert Rampersad | Source: Back to Basics: 75 Painful Questions About Your Customer Satisfaction | Subject: Customer Questions