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Questions to Ask about Structures, Processes, and People

By asking core questions along these dimensions, it is possible to determine the cornerstones of a next-generation operating model.

Processes

  • Process design. How should we design functional, cross-sector, and support processes? How can we best integrate innovations? How can we accelerate decisions?
  • Performance management. What are our most important KPIs? How do we set and track targets? How do we encourage decision-orientation and collaboration?
  • IT systems and technologies.

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Authors: Andreas Seyfert, Christoph Kuntze, Tim Lange | Source: Next-generation supply chain—transforming your supply chain operating model for a digital world | Subject: Management Questions