Ask your customers to complete these thoughts for you

  • First time visitors to our store tell us…
  • One of the most unusual questions we’ve ever had was…
  • One thing people tell us they are confused about our business is…
  • I was especially proud when I helped a customer with…
  • We do lots of things that customers never see. If they knew this, they would…
  • The biggest error made by first time buyers is…
  • When we talk with customers

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