Business Critical Service Asset Questions
For every asset that supports business critical service, Visible Ops recommends the following questions be answered:
- What does it do?
- What is the hardware platform?
- What is the operating system platform?
- What applications are installed?
- Who is responsible for this asset’s uptime?
- What service(s) does it support?
- Who is authorized to make changes?
- What does this box do for the business?
- What will happen when this box stops working completely?
- What will happen
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Author: Tori Harris | Source: Starting a Visible Ops-Based Change Management Program | Subject: IT Questions