Pricing Questions for Your Company and Your Customers

What a company should ask itself

  • Do we understand customer profitability at the transaction level (by product, customer, and channel)?
  • Who really buys our product and why?
  • Which customers would we fire? Which customers should we be doing our best to keep?
  • Do we scientifically measure pricing choices made by customers?
  • What drives our customer segmentation? How do we approach our customers differently?

What a company should ask customers

  • Are

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