2 Posts found for Publisher: Knowledge@Wharton

• How many customers does your firm have? How many customers do you really have?
• How do these customers differ in terms of their value to the firm? For example, how many one-time buyers did you have last year? How many customers accounted for half of your revenue last year?
• How many customers who bought your products last year can be expected to buy from you this year?
• What

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Authors: Bruce Hardie, Michael Ross, Peter Fader | Source: “What Do You Really Know About Your Customer Base?” | Original Publication: Knowledge@Wharton | Subject: Customer Questions

Use these eight questions to guide your search for a new board leader.

1. Are we aligned on the qualities we’re looking for? Boards should be searching for someone who can maintain a collegial yet objective relationship with the CEO that is built on trust; with relevant strategic experience to help guide the company in the right direction; and with the courage to challenge management and the

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Authors: Dennis Carey, Joseph E. Griesedieck, Michael Useem, Ram Charan | Source: “Choosing a New Board Leader: Eight Questions” | Original Publication: Knowledge@Wharton | Subject: Corporate Governance Questions