24/7 Innovation Diagnostic: PROCESSES

Flexible Processes

• Are the 7Rs used to define innovative processes?
• Are illogical solutions considered?
• Are overly prescriptive processes avoided?
• Does the organization have processes/procedures for protecting intellectual property?
• Is technology used to enable innovation rather than prescribe procedures?

Eliminate administration

• Are knowledge workers freed to focus on value adding activities rather than administration?
• Is the effective use of critical resources optimized?

Focus Outside In

• Is the organization customer focused, designing from the outside in?
• Does the organization stand in the customers’ shoes and observe their processes in action?
• Does the organization focus on redesigning customer processes rather than internal processes?
• Does the organization create customer needs rather than just responding to them?
• Are different customer segments handled differently?
• Is the organization “easy to do business with?”

Source:
24/7 Innovation Diagnostic
24/7 Innovation

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