Management Questions

• Is there a practice that must be stopped immediately, or a product withdrawn from the market without delay, to protect the public—and the company’s reputation?
• What is the shape and size of the problem?
• What is the next phase of the inquiry?
• Should outside experts be retained?
• Should the board be informed?
• Must the matter be disclosed to authorities under law, should it be disclosed voluntarily, or should it not be disclosed because we don’t yet know enough?
• Do any employees need to be put on leave, pending completion of the inquiry?
• What types of communications should be made to constituencies inside and outside the company, ranging from employees to investors to the media?

Source: Stress Test | Ben W. Heineman Jr. | The Conference Board Review, September/October 2008

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