Archive for April, 2007

Apr 17th 2007 Communications audit

  1. The reason our company exists is to: 
  2. When it comes to communication, my company (department, unit, etc.) is … because …
  3. I receive most of my information from… (my immediate supervisor, the colleagues, bulletin board, the grapevine, other) 
  4. I could do a better job if I received the following information in the following manner:
  5. I would describe the majority of our meetings as:
  6. I would describe communication with my peers as:
  7. I would describe communication with my manager as:
  8. I would describe communication with other departments (units) as:
  9. Communication would improve immediately if:
  10. I would be a better communicator if I learned to:

Source:
Job Talk – The Heart Of Productivity
by Eileen McDargh
The CEO Refresher

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Apr 16th 2007 Are you creating an open communications culture in your organization?

Organizations as well as individuals benefit from regular self-assessment. To assess whether you have the systems and processes in place to create an open communications culture, consider these questions:

  1. Do we have a communications policy to ensure we all understand the importance, accountability and process of communications in our organization?
  2. Do the communications in our organization support our mission, vision and strategy?
  3. Is our head of communications involved in corporate strategic planning?
  4. Are our internal and external communications consistent and transparent?
  5. Do we regularly measure the effectiveness of our communications with our key stakeholders?
  6. Are our managers formally assessed and rewarded for their communications effectiveness?
  7. Do we provide skills development for our managers to help them become good communicators?

Copyright 2004, Chitra P. Reddin, Communications Solutions

Source:
How leaders can communicate to build trust
by Ralph Beslin
Ivey Business Journal, November/December 2004

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Apr 15th 2007 Crisis Preparedness Questions

  • How would the key decision-makers be placed in communication with each other quickly so they could be informed and make a joint decision? What is their advance standard of how fast they would commit to making a decision? Would all of them be involved in the decisions related to financial commitments involved in decision-making? If not, who would be?
  • Who inside and outside your organization would have the most reliable information most quickly, and how would you reach them most swiftly, should the situation require speed?
  • Who outside your organization should be contacted first to be informed of the organization’s stance and action?
  • Who inside your organization would inform whom, and how, and how fast?
  • Who are your most powerful allies and critics, in general and on this kind of situation?
  • Who could counter each critic?
  • Who, outside your organization, would be most likely to comment on the crisis first (which reporters, other experts, consumer activists, government officials, and so on)?
  • What approach would each of these people take (positive, neutral, or negative) toward your company’s situation and subsequent position?
  • How knowledgeable and credible would they be? Who are your credible current and potential outside advocates in these situations?
  • How can you deepen their knowledge, support, and able advocacy of your organization, in advance of such situations?

Source:
Be the Face They Trust When the Crisis Hits
by Kare Anderson
The CEO Refresher, April 2007

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